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How tv888 Handles Your Personal Information

This page sets out what personal information tv888 collects when you open an account, make a deposit via bKash, Nagad or Rocket, and use our platform — and how we protect it.

Data collected only for account and payment purposesbKash, Nagad and Rocket transaction data kept secureYou can request access or deletion of your dataLive casino and slots

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REACH OUR PRIVACY TEAM

Contact Us About Your Privacy

If you have a question about how your data is stored, want to update your account details, or need to request deletion of your personal information, our support team can connect you to the right process. Requests tied to bKash, Nagad or Rocket payment records may require identity verification before we can act on them.

Live Chat Start a live chat from your account dashboard. Our team will log your privacy request and confirm the next steps in writing.

Email Support Send your data request or privacy question by email. Include your registered account details so we can locate your record quickly.

Account Settings Some data updates — like your contact number linked to your bKash or Nagad wallet — can be changed directly inside account settings without contacting support.

HOW WE PROTECT YOUR DATA

Data Handling, Cookies and Account Security

We apply security measures at the account, payment and session level. Your data is encrypted in transit and access to stored records is restricted to authorised personnel only. Here is what that looks like in practice across the four areas that matter most.

Payment Data Handling

Transaction references from bKash, Nagad and Rocket are logged for reconciliation and dispute resolution. We never store your wallet PIN or mobile banking password.

Cookies and Session Data

We use cookies to keep your session active and your lobby preferences saved. You can manage cookie permissions through your browser settings at any time.

Account Security

Login attempts trigger OTP verification to your registered number. Unusual access patterns — new devices, unfamiliar locations — prompt an additional verification step before your account opens.

Data Retention and Deletion

Account data is held while your account is active. Once you request closure, we delete personal data in line with applicable regulations, retaining only what financial law requires us to keep.

What We Collect and Why We Collect It

tv888 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account, we collect your name, contact details, and the information needed to verify your identity. When you fund your account using bKash, Nagad or Rocket, we record transaction references — not your wallet PIN or full wallet credentials. We use this data

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to process deposits, handle withdrawals, resolve disputes, and keep your account secure. We also collect device and session data, such as your browser type and IP address, to detect unusual login activity and protect your account from unauthorised access. Cookies help us remember your session preferences
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so the lobby loads correctly each time you return. We do not sell your personal information to third parties. We may share limited data with payment processors — specifically the local mobile wallet networks — and with our identity verification partner when required. Any sharing is
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strictly for completing your transaction or meeting a legal requirement. Retention periods vary by data type: basic account data is held for as long as your account is active, while transaction records tied to bKash, Nagad or Rocket payments are kept for the period required by
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applicable financial regulations. Your eligibility to use our platform, and the data obligations that follow, depend on your local law and the regions where our service is available.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy Rights

These are the questions we receive most often about data, account privacy and how to exercise your rights on tv888.

We collect your name, email address, phone number and identity verification details. Payment activity via bKash, Nagad or Rocket is logged as transaction references, not wallet credentials.

Yes. Contact our support team by live chat or email with your account details. We will confirm your identity and provide a summary of the personal data we hold.

Submit a deletion request via live chat or email. We will action it within a reasonable period, retaining only the transaction records that financial regulations require us to keep.

We share limited data only with payment processors like the bKash, Nagad and Rocket networks, and with our identity verification partner. We do not sell your data to marketers or advertisers.

Transaction records tied to bKash, Nagad and Rocket deposits and withdrawals are retained for the period required by applicable financial regulations, then deleted or anonymised.

We delete your personal profile data after account closure. Financial transaction records are kept only for as long as the law requires, then removed from active storage.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoTv888 Glossary LiveLive Baccarat Bonanza

How tv888 Handles Your Personal Information

Contact Us About Your Privacy

Data Handling, Cookies and Account Security

Payment Data Handling

Cookies and Session Data

Account Security

Data Retention and Deletion

Common Questions About Your Privacy Rights

01 What personal information does tv888 collect when I open an account?

02 Can I request a copy of the data tv888 holds about me?

03 How do I ask tv888 to delete my personal information?

04 Does tv888 share my data with third parties?

05 How long does tv888 keep my payment records?

06 What happens to my data if I close my tv888 account?

Privacy Policy

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